Our Support

Support Features:
- 48-72hr turnaround
- Expert assistance
- Control of your account
- 24.7 Tech Support - e-mail / msn / phone / Skype

Support and Account Management.
24.7 Support and 9-5 Account Management.

Service Level Agreement
Typical Agreement term 12 months (Summary):

The key elements of our SLA are:
Minimum uptime of web based control panel: 99.99%
Minimum uptime of gateway: 99.99%
Minimum throughput of system: 60 messages per second
Average message sent time: 8 seconds
Minimum success in message delivery: 99.99%

Reporting
Full access to our Control Panel for statistics (Real Time) broken down by:

•        Carrier
•        Time
•        Date
•        MO, MT logs
•        Delivery Reports / Reason Codes.
•        SMPP specialist
•        .XLS / .CSV download
•        Incoming, Outgoing Requests / Responses.

Includes:
•        SMS Gateway
•        Bulk API and Gateway
•        Global Connectivity  
•        Real-Time Tracking
•        Choose Price points
•        Carrier / Network Certified
•        Easy Control of your account
•        Online management Control panel
•        E-mail Notifications for incoming SMS texts (Optional)
•        Dedicated Support Technician
•        Dedicated Account Manager
•        Full End-user Support (Toll free number on each purchase of a Code)